The challenge
The starting point
The company ran the full circuit of its projects and contracting, plus payments, support and service, but information lived scattered across systems that did not talk to each other. Coordinating with a provider could take around twenty minutes across emails and messages.
At scale, that friction multiplied: every task added delays and eroded continuity in the commercial relationship. The operation needed a platform that connected everything in real time.
The approach
How we approached it
As architects and orchestrators, we designed a platform that integrates in real time with the operation, instead of adding yet another isolated tool.
The premise: information travels on its own between systems, with no rekeying from one side to another.
The solution
What we did with COBIZ
COBIZ was the architect and orchestrator of a custom platform, integrated in real time with the company's operation:
- A single environment for the full circuit of projects and contracting.
- Payment management, support, service and commercial continuity in the same platform.
- Real-time integration across systems: information travels on its own, with no rekeying from one side to another.
- More than a thousand users operating in real time, with honest metrics on the operation.
The effect was immediate: what used to take around twenty minutes across emails and messages now resolves in seconds.
Results
The impact
An operation that stopped waiting:
- What used to take around 20 minutes across emails and messages now resolves in seconds.
- More than 1,000 users operating in real time.
- Projects, contracting, payments and support in a single platform, with honest metrics.